Refer to the following section to know the exact methods through which you can contact them.
Different options to approach Qatar Airlines customer care services
Various available options to reach Qatar Airlines are:
- Via phone call
- Via live chat
- By sending an email
- Via Social media
Each of the methods is described in detail one by one in the upcoming section.
Updated information on how can I get in touch with Qatar
Have you booked a flight ticket on Qatar Airways and before a day of flight you come across new travel guidelines for foreign traveller and have several queries in mind How many hours before I need to check-in for RT-PCR test report submission and COVID test at airport when flying through Qatar?,Will airline officials accept Rapid Antigen test report If I Fail to bring Negative RT-PCR report before boarding?,Is it mandatory to have 2 dose of Vaccination as being a Foreign passenger If I have only single dose Will airline permit me to travel? and looking for how can I get in touch with Qatar? so get all procedure which instantly connects you to officials.
Reach Qatar Airlines via phone call: Any passenger who has come across any issue during his journey can utilize this option to get connected to a live person at Qatar Airlines. Customers are required to dial the official Qatar Airways phone number according to their country. Your phone will then get connected to a computer-generated voice. You need to press one of the alternatives from the following IVR menu to continue further.
- Press 1: To select your language
- Press 2: To book a flight ticket
- Press 3: To cancel your reservation
- Press 4: To request a refund
- Press 5: To request a special assistance
- Press 9: To request a callback
Once you dial one number, your call will be connected to a corresponding person who will guide you to eliminate your issue.
Via live chat: This alternative can also be used by the customers to reach them and get the desired solution to their issue. If you wish to use this option, then you need to follow the given instructions carefully:
- Visit the official Qatar Airlines website via your browser, or you can use the mobile application of the airline through your mobile or tablet.
- From the top menu bar, select the option of contact us, and once you are taken to the help and contact page, you need to select the alternative of live chat by scrolling to the bottom of the page.
- Now login into your existing emirates account using your credentials and insert your message in the chat box to send the message.
- Soon you will be assisted by a live representative of the airline who will provide the finest possible solution in the shortest time.
- If you wish to talk to a live person using this option, then you can request a callback at your desired time.
Via email: You can also describe your issue by writing and use this medium to approach the customer care team. Qatar allows you to send an email by filling out a request form. Customers can use the following mentioned steps to use this alternative:
- After visiting the official website and turning to the "help" page, select your country and insert your credentials to log in proceed.
- Now click the link to submit a form, fill in all the mandatory fields, and you can mention your issue in the space provided.
- If you wish to request a refund using this option, then you need to attach the supporting documents to verify your claim by clicking the attachment key.
- Finally, hit the submit button.
- You will be reverted soon.
Via Social media: Qatar Airways has maintained official social accounts on various platforms. Customers can use these platforms to reach the airline and get the solution to their problems. The following accounts can be used by the people:
Facebook: facebook.com/ qatarairways
Instagram: instagram.com/ qatarairways
Twitter: twitter.com/ qatarairways
Customers can post their issues by tagging any of the above-mentioned accounts on respective platforms, or they can send a direct message to Qatar's official account.
