Refund policy

Thank you for shopping with us. We understand that sometimes your purshase may not meet your expectation and we are here to help. Below is our refund policy for all vendors hosted on our platform

1.Refund access

All items must be return within 30 days of receipt. item returned beyond this period will not be accepted.

2.Condition of items for return

Products must returned unused, undamage, and in their original packaging. item not meeting these condition will not be eligible for a refund.

3.Types of refund

Refund will be issue to the original method of payment

4.Non-Refundable items

Certain items such as perishable goods, Custom-made products, and personal care items non-refundable,

5.Damage or incorrect iterms

If you receive a damage or incorrect iterm please contact customer service immediately for further resolution.

6.Return shipping and tax

Return shipping cost and tax are the responsibilty of the customer unless the item is incorrect or damaged.

7.Refund process 

once we receive your returned item we will inspect it and notify you on the status of your refund. If approved the refund will be processed, and a credit will be automacally be applied to your original payment method within 7-15 business days

8. Dispute

Dispute will be handled in a fair and transperant manner. please contact our customer management team if you have any issue with your refund or return. we aim to resolve all dispute amicably nad promptly.