Troubleshooting the QuickBooks Error Code 6123 with Ease

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QuickBooks has established itself as a market leader in the domain of financial managers. A big reason behind it is the ever-reliable QuickBooks Support.

QuickBooks has established itself as a market leader in the domain of financial managers. A big reason behind it is the ever-reliable QuickBooks Support. We all know that QuickBooks has some of the best features and UI in the industry, but what separates it from the rest is the robust grievance redressal system.

The QuickBooks Error Code 6123 starts hindering work when a user tries to restore the backup of the company file. The error suddenly appears, without giving any indication. It interrupts the file operations of QB. The factors and technical glitches responsible for QuickBooks Error Code 6123 can be fixed easily by implementing the steps enlisted below. But it is important to identify the cause behind the error. This saves time. Read the instructions stated below to enable you to fix this ill-famed error.

Almost all QB errors must be dealt with very seriously as they might cause permanent data loss. It becomes a more alarming situation since the data is financial.

When this QB Error Code 6123 gets activated in the QuickBooks Desktop application, an error message flashes saying “Error: -1623, 0 We’re Sorry, QuickBooks can’t open the company file.” It is instructed to follow the standard troubleshooting procedure to fix company file errors including running QuickBooks File Doctor and Updating QuickBooks Database Server Manager. However, these basic steps aren’t sufficient to get rid of errors like QuickBooks Error Code 6123. Additional troubleshooting steps must be known and implemented to get this issue solved.


Causes of QuickBooks QuickBooks Error Code 6123

Various reasons are responsible for giving rise to QuickBooks Error Code 6123. A few of them include:

  • Outdated QuickBooks Desktop application 
  • Damaged QuickBooks company files
  • If you are trying to restore the backup from an online storage service like Dropbox then also you might face QuickBooks Error Code 6123.
  • QuickBooks Database Server Manager not running on Windows.
  • Don't access the QB application from Windows explorer by directly double-clicking the file. This will lead to error code 6123. Always access the file from within the QuickBooks Desktop application.


Solutions to Resolve QuickBooks Problem Connecting to QuickBooks Error Code 6123:


1: Run QuickBooks Desktop Update

If QuickBooks Desktop is left outdated, it attracts errors and also results in low performance. Keep your QuickBooks updated to keep it free from bugs and other issues that can adversely affect the user’s experience. 


2: Install and Run QuickBooks Tools Hub

QuickBooks Tool Hub is a collection of different tools that can be used to rectify almost every error encountered by QuickBooks. Quick Fix My Program is a tool that has been specifically developed to refresh QuickBooks installation and re-register the installation files that help in eliminating general company file and program errors like error 6123. To download and install QuickBooks Tool Hub to run Quick Fix My Program Tool, follow the steps given below:

  • Download QuickBooks Tool Hub.
  • Select EXIT from the FILE menu to close the QB desktop application
  • Open the downloaded QuickBooks Tool Hub
  • Follow instructions and complete installation
  • Double click the Tools Hub icon on your desktop
  • Select the Program Problems tab from the left pane click Quick Fix my Program
  • When the application gets repaired, close the tool and run QuickBooks again.
  • Keep a backup of your company file and check whether the issue is resolved.


3: Download and Use the QuickBooks File Doctor to Repair File Damage

Once you have downloaded QuickBooks Tool Hub, you can use the QuickBooks File Doctor to repair the QB Error Code 6123. If the company can be accessed now, that means the error has been resolved.


4: Restore the Backup from Local Storage

  • Look for the file with the .qbb extension in the QuickBooks company file folder 
  • Copy the backup file to your computer’s local storage.
  • Open QuickBooks and restore the company file which you have moved to the local storage.


5: Restore the Backup with the Help of Portable Company File

QuickBooks only allows you to restore the company file on the same device where the backup file was created, for security issues. To solve this issue, create a portable company file .qbm instead of the regular backup file .qbb.

  • Launch QuickBooks on the old device where you created and saved the backup
  • Click the File tab.
  • Select Create Copy and choose to Create Portable Company File.
  • Choose Next and enter a name for the company file.
  • Select the location where you want the company file saved and click Save and OK.
  • Move the portable company file to the new system where you want to restore the backup.
  • Open QuickBooks Click the File tab Select Restore a Portable File Hit Next.
  • Now browse the portable company file with the .qbm extension and click Open.
  • Carefully check the instructions provided on the Where do you want to restore the file section.
  • Finally, click on Next and choose Save before launching the company file.



To conclude, the QuickBooks Error Code 6123 might be a tough cookie to crack. Though we have listed the techniques that are sure shot fixes, we still recommend that you proceed with them only if you are comfortable. If the QB Error Code 6123 is giving you too much trouble, don’t think twice before reporting the issue to QuickBooks Support.

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